FAQs


What is Ringside Collectibles?

Ringside Collectibles is the number one Mattel WWE Wrestling Action Figure retailer on the Internet. Since 1995, we have been the industry leader in wrestling figures and collectibles and are known worldwide for our high quality and service. It can be extremely hard to find brand new WWE Figures in your local stores, so we strive to provide you with the best possible WWE Figure shopping experience on the internet. If you ever have any questions or concerns about a product or an order, please Contact Us.


How do I place an order?

Ordering from Ringside Collectibles is simple and fast. When you see an item you want to purchase, click on the "Add To Cart" graphic and your item will be added to your online shopping cart.

  • After you have added all items that you wish to purchase to your cart, click the green "Continue to Checkout" bar located on the right side of the shopping cart screen.
  • To calculate exact shipping rates, please add the items you wish to purchase to your shopping cart, then proceed to checkout. You will be shown the exact shipping rate for your order once you enter your shipping and billing address.
  • At the end of the order process you will be given an invoice with your Order Number.
    SAVE YOUR ORDER NUMBER IN CASE YOU HAVE A QUESTION ABOUT YOUR ORDER IN THE FUTURE!
  • If you encounter any problems when placing your order, please Contact Us.
  • Please note that credit card orders will NOT be processed unless the billing address you use is the same as the mailing address of your credit card statement. We will ship anywhere in the continental US to anyone, but the billing address information MUST match the card holder's information. Ringside Collectibles is not responsible for any overdraft fees if the credit card declines.
    NO EXCEPTIONS! WE PROSECUTE ALL CREDIT CARD FRAUD.

    *** ALL ORDERS MADE VIA CREDIT CARD ARE CHARGED IMMEDIATELY! ***

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How will my order be shipped?

UPS Ground, SurePost, USPS Priority & USPS First Class are STANDARD forms of shipping. You have the option of choosing between these methods.

UPS 2Day Air & UPS Next Day Air Saver are the only expedited shipping options offered.

INTERNATIONAL ORDERS
Shipping options are USPS First Class International, USPS Priority International, USPS Express International, UPS Standard (Canada Only) & UPS Worldwide Express Saver.
Please note that each country has their own Customs & Duties which are the responsibility of the customer and not Ringside Collectibles.

*** Please Note - We may require additional verification after an order has been placed. This is to protect you the customer and ourselves from fraud as it does unfortunately occur.
If your order does require additional verification you will be contacted by Customer Service.
First time International Customers may require this additional verification before an order is approved to be processed.

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When will I receive my order?

If you choose STANDARD Shipping (UPS Ground or USPS Priority), please allow 5-10 business days for delivery within the United States. If you choose SurePost or USPS First Class please allow an additional few business days to receive your order.

If you choose UPS 2DAY AIR, please allow (1) ONE BUSINESS DAY for processing time and then up to (2) TWO BUSINESS DAYS for delivery [for a total of (3) THREE BUSINESS DAYS].

PLEASE NOTE: RINGSIDE COLLECTIBLES IS NOT RESPONSIBLE FOR DAMAGED, LOST OR STOLEN PACKAGES BY ANY SHIPPING METHOD. IF YOUR PACKAGE IS MISSING, BE SURE TO CHECK WITH NEIGHBORS FOR MIS-DELIVERY THEN CONTACT YOUR CHOSEN CARRIER. THIS APPLIES TO ALL PURCHASES.

What new figures are coming out in the future?

All new figure information is posted to our website as soon as we receive it. Stay tuned to the 'Pre-Order' section of the site for the newest items. We cannot respond to individual requests for advanced information or photographs. As soon as we receive this information, it is posted on the site. You can also check out WrestlingFigs.com for the latest information!

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I have a question about my order, who do I contact?

Contact Us and let us know if you have any questions or concerns about your order. Phone # 1-866-993-3448

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Can people outside the United States order from Ringside Collectibles?

Ringside Collectibles ships worldwide! We have been providing customers around the globe the convenience of having the latest wrestling action figures shipped to their door. Simply complete your order online and send us either the credit card validation information or personal identification information. Any questions about International orders please Contact Us.

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What does Pre-Ordering an item mean?

When you Pre-Order or Back-Order an item, you pay for the figure in advance and it is shipped out to you as soon as we receive it in stock. Ringside Collectibles receives wrestling figures on an expedited basis directly from the factory as soon as they are produced. That means if you Pre-Order a new set of figures with us you will be one of the first to have them!

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Can I use photographs from Ringside Collectibles on my own website?

We do NOT allow anyone use of any photographs or graphics from our website. All pages and graphics are copyright Ringside Collectibles Inc. If you come across a web page that is using any of our photographs or images, please Contact Us.

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Why do some of the photographs of figures on your site have different colors than the actual figures that were produced?

Ringside Collectibles receives prototype images from the manufacturers so until a product is pictured in packaging, it may differ slightly from the actual production figure.

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What is your return policy?

Returns can be accepted up to 30 days after the packages are shipped from our warehouse as long as the items are UNOPENED.
Returns cannot be accepted if items are opened, worn or played with.

Replica Belt Returns: if there is any issue with your belt, you are dissatisfied, or would like to return it for any reason please notify us within 2-3 business days of receiving the package.
Please note after this time period returns for replica belts will NOT be accepted if we have not been given prior notification.

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My figure is broken and/or has stiff joints. Can I return it?

**NO ITEMS WILL BE ACCEPTED AS A RETURN ONCE OPENED UNDER ANY CIRCUMSTANCES! RINGSIDE COLLECTIBLES IS NOT RESPONSIBLE FOR ANY LOOSE OR BROKEN FIGURES.**

If your figure has stiff joints, try running it under warm water and firmly shifting the joint to loosen it. Otherwise, you must contact the manufacturer for any out-of-package issues.

MATTEL CUSTOMER SERVICE: 1-800-524-8697

WICKED COOL TOYS CUSTOMER SERVICE: 1-888-0519-1392

JAKKS CUSTOMER SERVICE: 1-877-875-2557

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I have suggestions for future Mattel WWE Figures, where can I send them?

Is there a certain figure that you would like to see produced or an accessory you would like to see made? Mattel has told us that they would love to hear your ideas and suggestions for future products! All suggestions must be posted on the WrestlingFigs.com Forums under the 'Mattel Suggestions' Board (Mattel Designers read it regularly!):

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Can I request premium condition figures?

Ringside Collectibles does offer a Premium Packaging Service at a cost of $2.00 per item. This service is intended to offer the best carded conditioned figures we have available with extra care taken in packing the order. This is not a guarantee of mint carded figures. Please be aware that merchandise is not always in perfect condition. Depending on the quantity available we may only have a limited amount of an item to choose from. Premium Packaging items will be bubble wrapped and packed with extra care. A fragile sticker will be placed on the box to ensure the protection of the package in transit. Ringside Collectibles is not responsible for packages or items damaged in transit by the Post Office or UPS. Once a package leaves our warehouse it is out of our control. These fees are non-refundable even if an item is damaged in transit by the carrier as the Premium Packaging Service has already been completed. Contact Us

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Can I file a claim if my order is lost, damaged, stolen or not received?

If you choose USPS Priority, UPS Ground, UPS 2Day Air or UPS Next Day Air Ringside Collectibles can file a claim on your behalf.
USPS Priority is insured up to $50. UPS Ground, 2Day Air or Next Day Air is insured up to $100.00
If you choose USPS First Class or SurePost Ringside Collectibles cannot file a claim for you. You would need to contact your local Post Office for further assistance.
If you would like to purchase insurance for your package please contact us immediately after placing your order

International Customers -
If you choose Priority International, Express International or UPS Worldwide Saver Ringside Collectibles can file a claim on your behalf.
USPS Priority International is insured up to $50. USPS Express International & UPS Worldwide Saver are insured up to $100.
If you choose USPS First Class we cannot file a claim for you. You would need to contact your local Post Office for further assistance.
If you would like to purchase insurance for your package please contact us immediately after placing your order

Please note that Ringside Collectibles is not responsible for damaged, lost, stolen or unreceived packages marked as delivered by the carrier.

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I'm an International Customer? Will I have to pay Customs & Duties Fees?

Each country has its own Customs & Duties Fees. Ringside Collectibles does not control these fees. Customers are responsible for all duties and fees. Fees may vary depending on the total value of the order. Please note if you were to refuse a package because you did not want to pay these fees then the carrier would most likely contact us asking if we, Ringside, would either wish to abandon the package or pay a return shipping fee to get the package back. If the value of the items if worth accepting this fee then Ringside will have the package returned but that cost would be deducted from the total cost of the returned items when a refund would be issued. If the return fee is more than the value of the items then the package would be abandoned and no refund could be issued.

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Does Ringside Collectibles accept pre-paid / refillable cards?

Yes we do as long as they are Visa / Mastercard / American Express or Discover (same as the regular credit / debit cards). However with prepaid / refillable cards you must first have your personal information registered to the card before they will be able to work with any online retailers. You can contact the card company to do that.

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